Call Center Corner

By Richard 1. Before you speak to a customer on the phone, remember to smile. It keeps your tone friendly and upbeat. 2. As a reminder ...

By Donna Fluss    As companies have come to embrace the concept of at-home (remote) call center agents, managers find themselves struggling...

In call center business phone answering is one of the important key skill require to perform the better results. The call handling skill wit...

by: Laura Grimes ,   Schedule Adherence is a measurement of how much time an agent spends on a call, wrapping up a call or available to t...

By: Art Hall, NetBank How to implementing UPSELLING IN SERVICE CALL CENTERS?? This is a very difficult question to answer, but a questio...