Ideal Call Center Suite is an innovative all-in-one business solution based on latest technology that is designed to ensure significant improvement in contact center productivity and highest customer satisfaction. It offers top-of-the-line capabilities, such as Predictive Dialer, IP-PBX, IVR (Interactive Voice Response), ACD (Automatic Call Distributor), Voice Logger, Unified Contact Messaging, CRM and Reporting. It offers a host of features such as Multiple Campaign Management, Performance Management, Unified Messaging (Chat, E-mail, SMS), Skill-Based Routing, Call Compliance, Centralized Management and many more. It provides a powerful value proposition to its call center customers in form of easy scalability, ease-of-use, low Total Cost of Ownership (TCO) and ability to work seamlessly over TDM or VoIP. .
No comments:
Post a Comment