Monday, October 27, 2008

10 Tips to Keep Smile in Your Voice


1. Before you speak to a customer on the phone, remember to smile. It keeps your tone friendly and upbeat.

2. As a reminder to keep smiling, place a mirror where you can see yourself smiling.

3. Use the Golden Rule as your guide: Give all the customers the respect and courtesy that you'd like to receive.

4. Keep your cool with tough customers. Listen patiently, apologize for their inconvinience, and work to fix the problem.

5. Take a deep breath if needed so you can refocus on providing the best service you can.

6. Leave personal issues at home. When your at work, let your professionalism shine.

7. Get plenty of sleep each night, exercise regularly, and eat well-balanced meals in order to keep stress in check.

8. Use mistakes and challenges as opportunities to learn.

9. Keep within sight a picture of something that makes you smile.

10. Remember to count your blessings often. Write down something each day which you are grateful.

6 comments:

richard said...

Happy Ne Year to you and love ones...

Keep on smiling....

Anonymous said...

I HEARD THAT THERE IS A CALL CENTER THATS USING THIS 10 TIPS AND IT WORKS REALLY COOL

www.hofftel.com

ALSO THEY HAVE A CHEAP RATES

Anonymous said...

hello... hapi blogging... have a nice day! just visiting here....

John Mark said...

Hi!!! nice blogging and well tips provided. It really works and effective.

Keep it up!!!!
Call Center Services

Unknown said...


Thanks to share the tips. I hope by applying the tips
We can do our jobs smoothly.

Robert
Web Design

FlyfoneTalk Telecom Ltd said...

This post is such a great blog.
Thank you so much for the information, Keep it up writing. Thanks again!
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