Author: Kent Pinkerton
In recent years, companies have realized the value of call centers, as they have the potential of effectively expanding a business. Call centers allow businesses to operate on a 24/7 basis and provide customer service to clients wherever they might be in the world. However, setting up a call center involves high costs that most small businesses cannot afford. Fortunately, there are a number of options borne out of developments in technology that businesses can choose that enable them to set up a call center without having to incur huge costs. One of these includes using a recent innovation in communications technology -- Voice over Internet Protocol or VoIP -- aimed to render long distance calls obsolete. This technology bypasses traditional telephone company infrastructure to deliver phone services over a broadband Internet connection.
Apart from the benefit of being a more convenient and affordable option for communications, as opposed to having multiple phone lines installed, there are also a number of benefits that VoIP provides its users, specifically for businesses. You can establish a business presence in different locations through the network that VoIP provides that allows a business to set up a number of toll free lines that their customers can access.
In other words, VoIP allows businesses to set up a mini call center that provides immediate solutions to their customers in different locations. Through the network, a business can take multiple calls at the same time. VoIP also has features that give customers a number of options on how to get assistance including click to call capabilities, integrated conferencing, auto-attendant capabilities, call routing and web based voice mail.
Nowadays, businesses are realizing the benefits of a call center to a business, as it allows a business to provide services to their clients in different locations and to operate on a 24/7 basis. Fortunately, recent developments in technology such as VoIP allows more businesses, especially the small ones, to take advantage of the opportunities that having a call center provides. This is because VoIP provides both a convenient and an affordable way for a business to find immediate solutions to their clients anywhere in the world.
Article Source: http://EzineArticles.com/?expert=Kent_Pinkerton
2 comments:
I've used Voice over IP in the past but found that it was not as reliable a service as the standard phone lines. Have you experienced anything similar?
I agree with you. I think most companies like callcenters are being
helped with low communication costs resulting to lower operating costs. VoIP makes implementing callcenters so much easier.
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